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General Information

  • How do I clean my faucet?

    Premier Faucet Finish Care and Cleaning Instructions

    Premier faucets are manufactured with robust finishes that offer many years of finish life. Proper care, however, must be exercised to maintain the beautiful appearance of your faucet’s finish. Failure to follow finish care and cleaning instructions may result in permanent finish damage.

    Each Premier faucet utilizes one of our several available finishes types. Each finish type offers varying degrees of protection against surface wear. In order to ensure that your faucet’s finish remains trouble-free, proper care must be considered as part of daily use.

    To keep your faucet’s finish looking new, wipe the exterior surface of the faucet with a damp, soft cloth after each use. Removing standing surface water is the best deterrent to prevent build-up of calcium and lime deposits. Water spots result when water is allowed to stand on the surface. When the water dries, it leaves behind a mineral deposit residue.

    Over time, these minerals deposits can accumulate on faucet surfaces. Heavy build-up is difficult to remove without causing finish damage. The best method for dealing with this build-up is prevention. To properly care for your faucet’s finish, simply wipe the entire faucet’s surface with a damp, soft cloth after each use. If you do experience mineral deposits on your faucet, use a 50/50 solution of white vinegar and water to remove these water stains, then rinse with water and dry with a soft cloth.

    Occasional surface cleaning is sometimes needed. We recommend that the surface be cleaned only with a damp, soft cloth. Never use acids, solvent cleaners, abrasive cleansers or detergents, harsh chemicals, alcohol, or abrasive pads of any kind as they may cause permanent damage to your Premier faucet’s finish. Never scrub your faucet as this may cause the surface to become scratched.

    Take care when using hairspray, nail polish and nail polish remover, cosmetics and other household cleaners and solvents around your Premier faucet. Splashing or spraying these chemical agents directly onto your exposed faucet can result in rapid and irreversible finish degradation.

    Failure to properly care for your faucet’s finish may void your warranty. Refer to the Premier warranty information card for details and restrictions.

    Your Premier faucet has been designed and manufactured for years of trouble-free service. By providing proper finish care for your faucet, you will ensure your faucet’s finish appearance will look new for years to come.

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  • Can I use a Premier faucet outdoors?

    It is not recommended to install a Premier faucet outdoors, as doing so may void warranty.

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  • How do I receive warranty support for a Premier faucet?

    Contact Customer Service: 866-745-4010

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  • I have an older Premier faucet that is not lead-free. Do I need to replace it with a lead-free faucet?

    Any existing non-lead-free faucets that were installed prior to the lead-free mandate are not required to be replaced with a lead-free model.

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  • What finish options are available for Premier faucets?
    1. Brushed Nickel
    2. PVD Brushed Nickel
    3. Chrome-Plated
    4. Oil Rubbed Bronze
    5. Parisian Bronze
    6. Stainless Steel

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  • What is the warranty on Premier faucets?

    Please visit the Support tab to find warranty information.

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  • How do I get repair parts for a Premier faucet?

    Call customer service toll-free at 866-745-4010, submit a request from the Contact Support page, or email us at

    Business Hours: 8:00 AM to 5:00 PM EST M-F

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  • How do I contact Premier?

    For Technical Assistance:

    Call customer service toll-free at 866-745-4010 or submit a request through the Contact Support form under the Support tab.  You can also email us directly at

    For Sales and Where to Purchase:

    Please visit the Contact Us page, call us toll-free at 866-745-4010, or email us at

    Business Hours:

    8:00 AM to 5:00 PM EST M-F

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Distinctive by Design®

Premier has been designing quality kitchen, lavatory, and bar faucets for more than 25 years. We've built our reputation upon a commitment to providing products that perform reliably and consistently in the demanding environment of the modern home.

Learn more about Premier.

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